UnXis Inc. | Support | Support Programs

Support Services

Support Programs

UnXis Support Services offers a wide range of service offerings tailored to a diverse set of customer needs.

For more information, contact your local UnXis sales representative, or:

In the Americas, phone 1 (800) 726-6561
In the rest of the world, phone +44 8700 994 992

Mission Critical Services (for Corporate Accounts)
Enterprise Global Support Service (SCO_enterteam_DS.pdf) UnXis’s Enterprise global support is uniquely designed to provide the highest level of customer support for business critical operations.
TEAM Services (SCO_enterteam_DS.pdf) UnXis TEAM Services are designed to meet the business requirements of corporate customers who develop or support solutions on UnXis products.

Business Services: (For Partners and End Users)
TEAM Partner Assist UnXis TEAM Services specialized for channel partners to assist them in critical situations with their end users.
SoftTech Plus SoftTech Plus, a uniquely designed support service for UnXis’s channel and corporate accounts, includes support for UnXis’s complete product portfolio, as well as unlimited incidents and support for unlimited UnXis servers.
SoftTech (softtech.pdf) UnXis SoftTech support is designed to meet your needs for answers to technical issues and to keep your system running at peak efficiency. This service features support for unlimited UnXis servers.
Server100 (NEW!) Server100 support is designed to meet the needs of partners or end users with an install base of up to to 100 UnXis servers.
Server Response Endusers with five or less servers can have the assurance of reliable knowledgeable expertise from UnXis Support Services.

Incident-Based Support Services: (For Partners and End Users)

Premier
UnXis Premier is designed to meet the needs of partners or end users with an install base of up to 50 UnXis servers. This support is a service that provides a quick response time, and the flexibility to purchase an annual agreement with a defined number of support incidents.

Development Services

Engineering Services (engineering.pdf)
Programs offered through Engineering Services include Partner Engineering and Certification Services. These programs provide participating partners with the services needed to facilitate product development and assure product compatibility.
Developer Support (devsupport.pdf)
UnXis’s developer support is uniquely designed to ensure optimization of both current and emerging technologies. Access to quality technical support is essential to minimize your development cycle.

UnXis System Audit

UnXis System Audit Service (SCO_Healthck.qxd.pdf)
UnXis System Audit Service – Health Check – is a Service Offering designed to deliver fast and efficient internet based system integrity reports to Partners and End Users. It utilizes UnXis’s information gathering utilities and reporting tools. When initiated, Health Check provides customers with detailed information on the health of their servers by recognizing potential points of failure. This process can be fully automated or manually launched as part of a company’s routine System Administration preventative maintenance strategy.

Web-based Services

Bundled Support Services